About Us

In 1988, before getting involved in telecom and networking hardware, we were leasing, buying and selling mainframes and networking hardware. Things changed in the year 2000  – clients were asking us to buy their older phone systems (PBX & analog/digital phones) because they wanted newer more sophisticated equipment.

With years of experience in the tech industry, we built a large client base of fortune 500/1000 companies & law firms.  It’s exciting to watch the companies we work with grow and increase revenue.

Successful companies need to have crystal clear sound quality on phone calls and in the conference rooms in order to communicate effectively and increase productivity. Any pause or delay could mean wasted money and time.

We have helped hundreds of large companies go from analog digital to VOIP. We also provide support to companies & law firms as they move to a Skype for Business environment.

WHAT MAKES US UNIQUE?

At MRC Telco, we are experts in helping large organizations upgrade their communication technology. Though our specialty is volume purchasing of outdated phones and bringing in new modern technology, we still believe in old-fashioned values. We believe in building relationships with clients, treating them like one of our own family, taking the time to listen and understand their unique needs and requirements, and providing prompt and efficient service.

When you work with us, here are some of the things you can expect:

  • Calls returned the same day
  • Friendly and competent sales reps who never use scripts
  • Same day quotes
  • Same day pickups (when needed)
  • Simple and easy transactions from start to finish
  • Free shipping
  • Flexible payment terms (customized per your needs)
  • Always being kept in the loop by email, conference call, and tracking
  • Friendly follow-up after the transaction is complete
  • No lengthy forms to fill out
  • Prompt and efficient equipment removal from multiple sites
  • Doing whatever it takes to meet your deadlines

 OUR TEAM

At MRC Telco, we have a streamlined system in place that ensures a simplified, secure, and confidential transaction. We work together as a team to get things done. Our team members must go through an extensive training program with an emphasis on customer satisfaction. When you call us, you will get a live person on the phone who understands the business and wants to help you. You will NEVER be subjected to endless voicemail prompts or be transferred to an offshore call center.

OUR STAFF TRAINING INVOLVES:
  • Teaching teammates to ask the right questions in order provide the solutions you need
  • Learning about leading edge technology
  • Being informed about the latest products and part numbers
  • Listening & taking notes
  • Being detail-oriented
  • SMILING
  • Always saying “please” and “thank you”
  • Caring for our customers

 

THE CORE OF OUR BUSINESS IS CUSTOMER SERVICE

Clients love working with us because we simplify their job. Not only do we offer competitive pricing, we also get things done promptly, efficiently, and with a singular focus on meeting our clients’ needs.

WE LOVE OUR CLIENTS & HOPE TO EXCEED THEIR EXPECTATIONS. AS TECHNOLOGY CONTINUES TO CHANGE, OUR CORE PHILOSOPHY IS THAT STATE OF THE ART EQUIPMENT SHOULD ENHANCE COMMUNICATION & HUMAN CONNECTION WITHIN COMPANIES, NOT REPLACE IT.

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